Where do you deliver?
We deliver to addresses in the United States. Shipping is $4.95 below $100 and free from $100, after discounts and before taxes.
How long does delivery take?
Standard processing takes 1–3 business days, followed by 4–9 business days in transit. Both use Monday–Friday, excluding public holidays. Our order cutoff is 5 PM Pacific Time (America/Los_Angeles, PST or PDT as applicable). Delivery dates are estimates. See the Shipping Policy for peak-period exceptions.
Can I return a watch?
Request a return within 30 days of receiving your order. Items must be unused, with original packaging, parts and tags. Contact us for approval and the correct return address. You arrange and pay standard change-of-mind return postage; we cover return shipping for faulty, damaged or incorrect items. There is no restocking fee.
When will I receive my refund?
Approved refunds are processed to the original payment method within 7 calendar days after we receive the returned item. Your bank may take additional time to display the credit.
How do I choose the right fit?
Check the case and strap measurements on the individual product page. Wrist fit varies by style. If you need help, contact us with the product name before ordering.
Is my watch water-resistant?
Check the individual product description for a verified water-resistance specification. Do not assume a watch is suitable for swimming or showering when no rating is listed.
Can I change or cancel an order?
Contact us as soon as possible. We will check whether the order can still be changed or stopped before processing or dispatch. Changes and cancellations cannot be guaranteed; your applicable consumer rights remain unaffected.
How can I track my order?
We email tracking information after dispatch. Carrier updates can take 1–3 business days to appear.
Which payment methods can I use?
The payment methods currently available are displayed at checkout. Prices are in US dollars; any applicable shipping and tax are shown before payment.